Delivery and Refund Policy

Service Delivery, Refund, Return and Cancellation Policy

1. Scope of Service

BIS provides fixed-line broadband telecommunications and internet connectivity solutions. This policy outlines our terms regarding service activation, installation, billing disputes, and refund procedures.

2. Service Delivery & Setup Timeline

  • Order Verification: Once an order or service request is placed, our support staff contacts the customer within 24 hours to confirm geographic feasibility.
  • Physical Delivery & Installation: Authorized field staff will install optical cabling and configure the Wi-Fi equipment on-site at the subscriber’s location in Multan within 2 to 4 working days.

3. Pricing Transparency

All subscription tariffs, physical installation charges, and equipment values are quoted and billed exclusively in Pakistani Rupees (PKR).

4. Cancellation Policy

  • Pre-Installation Cancellation: Customers may cancel their subscription request free of charge at any time prior to the physical installation of fiber lines at the premises. Any advance deposit will be refunded 100%.
  • Post-Activation Cancellation: Customers may terminate their monthly subscription by giving 10 calendar days’ advance notice before the next monthly billing cycle commences.

5. Refund and Return Policy

  • Infeasibility Refund: If BIS is unable to establish an operational internet link due to technical non-coverage or optical fiber limitations, any advance charges collected will be refunded 100% within 5 to 7 business days via standard banking channel.
  • Hardware Returns: Routers or ONT devices supplied on an operational lease or deposit remain the property of BIS. Upon lawful termination of service, hardware must be returned in working operational order.
  • Recurring Service Charges: Monthly recurring charges are non-refundable once the service billing month has begun, except in instances where a verified prolonged outage exceeds service level agreements.

6. Inquiries

For refund claims or billing inquiries, contact us at +92 304 2164901 or email anjumraheel089@gmail.com.

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